Alder Lane Goods sends orders to US addresses, nowhere else, and the standard service is free. This is what happens after you check out.
1. Packing Time
We take 1 to 3 business days to process an order and get it out. Business days are Monday to Friday.
2. How Long Delivery Takes
Allow 5 to 10 business days after dispatch. We count from the day it ships, not the day you ordered. This is an estimate and we cannot guarantee a date.
3. What You Pay
We charge nothing for standard shipping to any US address, whatever the order. You see this at checkout before you pay.
4. Who Carries It
Your shipping email names the carrier handling your parcel.
5. Following Your Package
We email your tracking number when the order ships. You can also go to the tracking page.
6. Places We Send To
Our parcels stay inside the United States. All charges are in US dollars (USD).
7. If the Address Is Wrong
Keeping your address correct is your responsibility, so read it over before you pay. Spot a mistake? Email support@alderlanegoods.com and give us the order number plus the address it should go to. We can fix it until the parcel is dispatched.
8. Late, Lost or Broken
If your parcel looks lost, tell us the order number and we will have the carrier run a trace. If the trace comes back empty, we replace the order or refund you. For an item that arrives damaged, the Refund Policy tells you what to send us.
9. Asking About a Delivery
Alder Lane Goods is operated by MASONCART LLC, a Wyoming limited liability company (Original ID 2026-002100157).
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Email: support@alderlanegoods.com
Phone: +1 (866) 606-8567
Support desk: Monday – Friday, 9:00 AM – 6:00 PM EST