You can send anything you bought from Alder Lane Goods back to us for a refund, for 30 days after delivery. Here is how that works.
1. How Long You Have
You have 30 days after delivery. We count from the delivery date in the carrier's tracking. Ask us for your return inside that time.
2. What We Take Back
All items, opened or unopened, are eligible for return and refund. Worn pieces are accepted. A piece does not need to be unworn, unused or still in its original packaging.
That goes for storage and polishing items and gift sets as well. We just need proof of purchase, which is your order number or confirmation email.
3. How to Send It
- Email support@alderlanegoods.com, quote your order number or confirmation email, and tell us what is coming back.
- We reply with an RMA number, which is your return authorization, and the address to use.
- Put the RMA number on a slip inside the parcel and post it to us.
We may refuse a parcel that has no RMA number, because we cannot match it to an order.
4. Getting Your Money
Your original payment method gets the refund within 5–10 business days after your return arrives. Your bank or card issuer decides how soon your statement shows it.
5. Trading for Something Else
We have no exchange process. If you want something else, send the first piece back for a refund and buy the other one as a new order. Standard US shipping is free on it.
6. Return Postage
You changed your mind: return postage is on you.
We made the mistake: we send a prepaid label by email, and the return costs you nothing.
7. If It Came Broken or Wrong
If an item arrives damaged, or it is the wrong item, tell us within 30 days after delivery and send a photo. We will replace it or refund you.
8. If the Refund Has Not Shown Up
If we said your refund has gone out and you cannot see it, try these in order:
- Read your statement again. A refund can sit on its own line, away from the charge.
- Call the bank or card issuer. They can take some time to post it.
- Still nothing 10 business days after we confirmed it? Write to support@alderlanegoods.com and we will chase it with the payment processor.
9. Before You Dispute a Charge
If a charge looks wrong, you can reach us before you file with your bank. Email support@alderlanegoods.com or call +1 (866) 606-8567, Monday – Friday, 9:00 AM – 6:00 PM EST. We will look up the order and work through it with you. You do not have to come to us first. Your right to dispute a charge with your bank or card issuer stays the same either way.
10. Who to Ask
Alder Lane Goods is operated by MASONCART LLC, a Wyoming limited liability company (Original ID 2026-002100157).
1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
Email: support@alderlanegoods.com
Phone: +1 (866) 606-8567
Support desk: Monday – Friday, 9:00 AM – 6:00 PM EST